req rx

Customer Survey

Our goal is to develop long-term relationships with you and your staff. We know the best way to accomplish this is by exceeding your expectations.

Customer Service

How would you rate the person you spoke with?
Excellent Good Average Poor

Did they show genuine concern for your needs?
Yes No

Were we able to satisfy you needs in a timely manner?
Yes No

What can we do to improve our service to you?

Other

 

Scheduling & Receiving

How would you rate the person you spoke with?
Excellent Good Average Poor

Did they show genuine concern for your needs?
Yes No

Were we able to satisfy your needs in a timely manner?
Yes No

What can we do to improve our service to you?

Other

 

Technical Service Representative

How would you rate the person who called you?
Excellent Good Average Poor

Did they show genuine concern for your needs?
Yes No

How would you rate their technical knowledge?
Excellent Good Average Poor

Were we able to satisfy your needs in a timely manner?
Yes No

Did they bring value to your practice?
Yes No

What can we do to improve our service to you?

Other

 

Delivery Service

How would you rate your delivery person?
Excellent Good Average Poor

Were they knowledgeable about laboratory services?
Yes No

Did they show genuine concerns for your needs?
Yes No

How would you rate their appearance?
Excellent Good Average Poor

How would you rate their dependability?
Excellent Good Average Poor

What can we do to improve our service to you?

Other

 

Comments:

Your Name:

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